Privacy policy

Effective Date: 02-Sep-2025

At Le Cocoon (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website [www.lecocoon.in].

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Processed securely via trusted payment gateways (we do not store your card details).
  • Order Information: Products purchased, order history, and preferences.
  • Technical Information: IP address, browser type, device details, and cookies for site functionality.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate about your purchases, returns, or inquiries.
  • Provide customer support.
  • Send updates about offers, promotions, or new collections (if you opt in).
  • Improve our website, products, and services.

3. Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Service Providers: Trusted third parties like delivery partners, payment processors, and IT services, strictly for order fulfilment.
  • Legal Compliance: If required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies to:

  • Remember your preferences.
  • Improve website performance.
  • Provide a better shopping experience.

You can manage or disable cookies in your browser settings.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Opt-out of marketing communications.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@lecocoon.in.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 support@lecocoon.in

📍 Le Cocoon, 4th Cross, AECS Layout, A Block, Kudlu, Bengaluru, 560068, KA, India